MaxatecMaxatec

Maintenance Contracts

At Maxatec we pride ourselves in offering service for the life of the product you have purchased from us. Our Service Centre has been established for over 30 years, and we have been providing an in warranty and out of warranty repair service for most of the products we offer during this time.  We understand that the equipment you purchase is important to your business and therefore we offer a range of service contracts and agreements to cope with any eventuality.

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Tailored agreements

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If there is not a standard contract to match your requirements, then we can tailor an agreement to specifically meet your needs and give you peace of mind that your technology investment is protected.  It’s your choice, and helps you to maintain an efficient operation regardless of everyday challenges.

Some of the services available:

  • Back to base warranty repairs
  • Priority turnaround times
  • Advanced swap-out units
  • 24-hour repair and return
  • Variable duration of contracts (1-5 years)

After-care for your products

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Most customers want some form of after-care for the products they purchase to ensure that their operations continue to function efficiently even if something goes wrong. We offer a range of service level agreements, ranging from simple return to base warranties, advanced swap out units through to 24 hour repair and return.

The contracts can range from one to five years.

Trusted training providers for our brand partners

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Accreditation and Associations

BAPCO is an independent, user led, professional members Association to promote, influence and advance the development and use of communications and information management systems for the safety and security of the public.

Serving more than 900 members in 43 countries, AIM (Association for Automatic Identification and Mobility) is dedicated to accelerating the growth and use of AIDC technologies and services around the world.

ISO is an International Standard for developing, implementing and improving the effectiveness of a quality management system to enhance customer satisfaction by meeting customer requirements.