Frequently Asked Questions (FAQ)
This is the list of Frequently-Asked Questions. It is intended as a first resource for the owners, users and developers of Maxatec products or services.
-
I have a label presenter on my Cognitive printer. When I print a second label it pushes the first label off the presenter. Should this happen?
No, this should not happen. To prevent this you will need to configure the printer to use the label present sensor.
If you are using Windows Drivers – NiceDriver – you can enable this feature through the driver. If you are communicating directly to the printer without using the drivers you will need to send the printer a file that will enable the function.
Open Notepad and copy the following text. Save it in a known location and then send it to the printer.
! 0 0 0 0
VARIABLE PRESENTLABEL ON 0 0
VARIABLE WRITE
END -
What protocols are your RF printers compatible with?
Our main RF label printer, the Code Ranger can be compatible with 802.11b and 802.11a.
The relevant RF card will be packaged with the printer depending on your requirements.
802.11b (also known as Wi-Fi) and 802.11a are both IEEE standards used in Ethernet Wireless communication.
-
What is IrDA?
IrDA is the most commonly used standard for infrared communication. IrDA is used to wirelessly transmit data.
Extech printers and the Cognitive Code Ranger printers all have IrDA capability.
IrDA is useful because it can be found on virtually all handheld terminals and devices. It is as simple as point, transmit and print.
-
What is Bluetooth™?
Bluetooth™ is a technology used for short-range wireless (Radio Frequency) communication between two devices. It removes the need for wires, making connections much simpler and easier.
The most common application for a Bluetooth™ device is in a mobile phone and headset. Extech printers use Bluetooth™ to wirelessly communicate with handheld terminals to print and transmit mica readings.
-
Why can’t I print certain letters/alphabetic characters?
The characters used in alphabets are stored in code pages. There are many different code pages available, to handle then many varieties of alphabet characters used through out the world. All our printers come with the most commonly used code pages. However if you are using some special, region-specific characters you will need to add the relevant code page to your printer.
See the development manual of your printer for more information.
-
Why does my barcode printer skip labels?
If, when you print a label, an extra label is fed through the printer then it is likely that the label height is too high for the size of label you are using. Try reducing its size.
If the printer feeds more than one extra label, or it continues feeding labels, the printer may have an index problem. To fix this problem you will need to calibrate your printer.
-
Who do I speak to if I want to purchase something or find out a price?
If you wish to place an order or obtain a price list then please contact our sales team, they will be able to answer all your questions and inform you of the best method of placing an order.
-
Who do I contact if I need to track my order?
If you have placed an order with us and would like to track its progress then contact our customer services department. They will require a few of your details, they will then be able to track your order and inform you of its status.
-
Who do I contact if I need some advice?
If you are unsure which printer will fulfil your needs or whether a printer has a specific feature you require then please contact our sales support department. They will be happy assist you in selecting the most suitable product.
-
Who do I contact if I need help?
If you have just received your printer and you are having trouble installing it, please ensure you have read all the instructions that came with it in the box. If you still have problems contact the company you purchased the printer from. They will be able to advise you on the initial set-up of the printer.
Find your distributor contact details here
Alternatively submit a support request to our technical services department.
-
How do I ensure I am using the best paper/labels with my printer?
Refer to the complete list of qualified papers in the user manual for your printer. If you do not have the manual please search our product documentation archive where you can download the appropriate manual (pdf).
-
Where can I find support on the Nicelabel™ Suite?
Visit the Nicelabel™ website at www.nicelabel.com where the latest version of the software is available to download.
There is also an FAQ section with support information on the general use of the software, installations, database access and label printing issues.
If you need more help you resolve your issues then please contact us.
-
Where can I find support on ReceiptEZ / LogoEZ?
Please contact us directly for any issues that you have with your software.
-
Where do I send my printer for repair?
All details are available on our Returned Material Authorisation (RMA) page.
-
How do I send my printer back for repair?
You will need a Returns Material Authorisation (RMA) form. When we receive your details you will be given an RMA number. The RMA number must be on view on the outside of each box you return to Maxatec. The RMA number will also be used for tracking the repair.
-
What happens if my printer stops working?
Please contact your supplier who will help you try and resolve the issues or, contact our technical support help desk.
-
What drivers are available for our printers?
All drivers are available from our Manufacturing Partners websites, listed in the Printer Drivers section of our web site.
