Feng Sushi is a chain of five restaurants, offering dining in, a food delivery service and takeaway. The restaurants are based in Chalk Farm, Chelsea, London Bridge, High Street Kensington and Notting Hill. Feng Sushi's sixth restaurant will be launched next month in the Festival Hall.
Retail systems specialists, Integer, has supplied Feng Sushi outlets with their inTouch system using traditional PCs and separate touch screens to operate delivery and takeaway order processing at all its restaurants. The system provides a link between telephone Caller ID and the restaurant's customer database. When a customer calls, their details appear instantly on screen; a post-code database is provided to add new customers quickly. The restaurant staff touch the menu on screen to take orders rapidly and the system prints clear orders and receipts for the kitchen, the drivers and finally for the customers.
Feng Sushi is in the process of expanding its restaurant chain and needed to update its systems while still incorporating Integer's inTouch software. Over the last 6 months its old hardware has been replaced with Maxatec's FlexPOS integrated touch screen terminals.
Jeremy Rose, MD of Feng Sushi said: "The immediate benefit of upgrading our hardware to Maxatec's FlexPOS integrated workstations has been to give us a faster and smarter system making us more efficient and enable us to deliver a quicker and better service to our customers. The terminals also take up a smaller foot print and, as space is at a premium, this is a very worthwhile feature. A major benefit of using the inTouch system is meaningful analysis at our fingertips and a customer database ready to use for effective marketing via letter, e-mail or text."
Maxatec's FlexPOS range of point-of-sale/point-of-service integrated workstations have been developed from industrial PC technology to withstand the rigours of modern hospitality and retail environments and incorporate features such as spill-proof LCD touchscreens, lockable disc drive/power switch, wall-mount fixing and enclosed cable management. The Intel™ chipsets provide a stable, flexible platform. In addition, future protection is ensured through standard expansion features including compact flash card technology.
