Andrea Irving, Managing Director at Axiohm plc said: "Axiohm plc has provided warranty and non warranty service capabilities for several years. Axiohm plc offers an ISO approved, state of the art service and repair facility. For us, flexibility is a key factor, for example by offering our customers special product configurations, and special logistical services if required. Our strategy for the future is to develop and expand our value add service capabilities to ensure we meet market demands and customer expectations. Axiohm plc also has the facilities to provide training for Extech partners to service their printers as well as providing a local EMEA spare parts inventory."
The Axiohm plc Service Centre has a great deal of experience in providing service and support for receipt and label printing products from the Axiohm Group of Companies, as well as those from third party companies. Turn-around times for repairs or customisation projects are tightly monitored and specific customer requirements can be accommodated. The Axiohm plc Service Centre offers the additional benefits of regular training reviews for the Service Technicians as well as providing training on updates or enhancements to products as they occur.
Tony Revis, General Manager of Extech Data Systems said: "We have a strong relationship with Axiohm plc already in its role as Master Distributor for Extech products in Europe, Middle East and Africa. The appointment of Axiohm plc as authorised Service Centre for Europe is a natural extension. Axiohm plc is recognised as operating a very efficient service centre and it made sense to work with them in this capacity as well. Extech needed to undertake full product and troubleshooting training, which has now been completed."
The Axiohm service manager and service technicians are fully trained to offer complete warranty and post warranty service on Extech's full range of printers. Using Axiohm will reduce service time through savings in transit time and also reduce cost of shipping printers to the Extech service facility in the US.
Axiohm plc is an ISO Approved, Value Added Supplier of printers, peripherals and services. Products within Axiohm plc's portfolio include Axiohm POS printers , Cognitive bar code label printers , Epson mechanisms, Extech portable printers, Blazepoint label printers and a wide range of consumables (paper, labels, ribbons), spare parts and in-house service capabilities. Axiohm plc also manufactures and distributes an indigenous range of impact receipt printers, panel mount printers and interface boards.
Extech Data Systems, a division of Extech Instruments, is one of the world's leading developers of portable printers for enterprise-wide applications focusing on mobile information and remote transactions. The company designs, develops and markets portable printing products and sells its products worldwide through a global network of distributors and marketing partners.
Developers of portable printers since 1988, Extech has a unique understanding of customer needs for printing in the mobile environment and the experience, design and technology skills necessary to create products to meet those needs.
Extech Instruments, founded in 1971, is a supplier of test and measurement instruments representing 14 major product segments including an extensive line of digital multi-meters and clamp-on meters. Recently Extech introduced a new line of fiber-optic cable testers. Extech is an ISO 9001-2000 certified organization.
Axiohm plc's PR agency, VP Communications
Charlotte Delaforce/Chinot Thomson
+44 (0) 208 964 0260
